Help & FAQs

Our incense sticks are crafted from a blend of pure natural ingredients, including aromatic woods like sandalwood and agarwood, herbal spices, and essential oils.

Each ingredient is carefully selected and processed to ensure a high-quality and authentic aromatic experience.

You can learn about QiLing Incense here.

To light an incense stick, hold the stick at an angle and light the tip until it catches fire.

Let it burn for a few seconds, then gently blow out the flame. The tip should glow red and produce a delicate wisp of fragrant smoke.

Check out the Incense Guide for details.

Place your incense stick in an appropriate holder on a heat-resistant surface, away from flammable materials and drafts.

Ensure it is in a well-ventilated area to allow the fragrance to diffuse gently throughout the space.

QiLing Answer: The burn time for incense sticks varies depending on their length and thickness.

On average, a standard QiLing incense stick burns for about 40 to 60 minutes.

Yes, QiLing is committed to sustainability.

Our incense sticks are made from natural, eco-friendly ingredients, and our production processes are designed to minimize environmental impact.

Our incense sticks are made from natural ingredients. However, if you have allergies or sensitivities, we recommend testing in a well-ventilated area or consulting with a healthcare professional before use.

If you still feel uncomfortable or do not achieve the desired effect after the trial, please don’t worry.

If you are not satisfied within 10 days after signing for the package, QiLing supports a full refund.

Store your incense sticks in a cool, dry place, away from direct sunlight and moisture.

Keeping them in an airtight container will help preserve their fragrance and quality.

QiLing uses recyclable high-quality glass incense packaging, so you can store the incense directly in this package.

Incense sticks can enhance your environment by adding a pleasant fragrance, creating a calming ambiance, and aiding in relaxation and mindfulness practices.

Learn more here.

While our incense sticks are made from natural ingredients, it's best to use them with caution around pets and children.

Ensure they are kept out of reach and use in a well-ventilated area.

Yes, incense sticks can be used outdoors.

They can add a pleasant aroma to your outdoor gatherings or meditation sessions.

Just be mindful of wind and weather conditions that might affect the burn.

QiLing incense burners are crafted from high-quality materials, including ceramic, brass, and wood, ensuring durability and aesthetic appeal.

Each piece is carefully designed to complement traditional and modern spaces alike.

To clean your incense burner, first allow it to cool completely. Then gently wipe the surface with a soft, dry cloth to remove any ash or residue.

For deeper cleaning, you can use a damp cloth and mild soap, but avoid harsh chemicals that may damage the finish.

Yes, QiLing incense burners are versatile and suitable for various types of incense, including incense sticks, cones, and coils. Be sure to follow safety instructions for each type of incense.

Absolutely! However, it's essential to use them in a well-ventilated area. Always place the burner on a heat-resistant surface and never leave burning incense unattended.

Yes, all QiLing handmade ceramics are made from non-toxic, food-safe materials. They are lead-free and crafted with care to ensure they can be used for serving and dining.

To maintain your QiLing ceramics, we recommend hand-washing them with mild soap and warm water.

Avoid using abrasive cleaning tools or placing them in the dishwasher, as this may damage the intricate patterns and glaze.

While our ceramics are durable, handwashing is recommended to preserve the design and color.

Some pieces may be microwave-safe, but please refer to the specific product details for clarification.

QiLing ceramics are handcrafted using traditional techniques passed down through generations.

Each piece is unique, often featuring patterns inspired by ancient Chinese culture and the art of blue and white porcelain, making them a beautiful fusion of history and modern design.

QiLing's ethnic cultural accessories are made from a wide range of natural and sustainable materials, such as wood, jade, silk, and silver, ensuring an authentic cultural connection and eco-friendliness.

Depending on the material, it's best to avoid exposing the accessories to water or harsh chemicals.

Clean metal items with a soft cloth and keep silk or fabric accessories stored away from direct sunlight to preserve their colors.

Yes, QiLing's ethnic cultural accessories are handmade by skilled artisans, each piece reflecting the rich heritage and traditional craftsmanship of different Chinese ethnic groups.

Many of QiLing's ethnic cultural accessories are inspired by ancient Chinese symbols and motifs, often representing prosperity, health, and harmony.

Detailed product descriptions provide insights into the cultural significance of each item.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

For more detailed shipping policy, please view Shipping Policy

All orders usually ship within 3 working days. All orders are shipped with a tracking number, which you will receive via email.

Package Shipping Time

· USA: 5-12 working days

· Canada, Australia, UK: 5-15 working days

· Europe: 5-12 working days

· Rest of the world: 5-12 working days

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Since we ship to major cities around the world, it is difficult for us to control the service quality of your local logistics.

If the product you receive is damaged or has any problems, please contact QiLing’s customer service staff(support@qilingaura.com) first and provide your order number and product photos.

We will reply to you within 8 hours and provide you with a reissue or refund.

If you are not satisfied with the product within 10 days after signing for the package, QiLing can provide you with a full refund service.
Please refer to the Refund Policy for specific information.